Roseview deliver on customer service
Posted on 27/02/2014
Following an increase in production, uPVC vertical sliding sash window fabricator Roseview Windows is altering its delivery schedule to streamline the delivery process and improve customer service.
As of February 10th delivery dates depend on postcode, with each area broken up into zones and allocated a set day to receive deliveries. Monday will be the North; Tuesday, West; Wednesday, South; Thursday, South East; Friday, East and home zones will receive daily deliveries.
Roseview still deliver on a nationwide basis and if you’re outside of the zones you’ll still receive deliveries on an agreed set day.
Roseview’s production manager, Byron Field, comments on the changes:
“An incredibly busy 2013, which has continued into 2014, means we can’t continue with the current delivery schedule. Breaking it down into zones means our customers know exactly when they’ll get their windows and can plan their deliveries better.”
Roseview currently fabricate between four hundred and five hundred sash windows per week and its excellence in manufacturing and product development was recently recognised at the 2013 G – Awards, where its high performance uPVC sliding sash window system Ultimate Rose won New Product of the Year.
Since their success, Byron says the company is planning on spending more time focussing on improving customer service further:
“With the Charisma Rose, Heritage Rose and Ultimate Rose we feel we can offer a strong portfolio of products that suit all projects and budgets. Combine this with an improved delivery service and our customers have a recipe for success in 2014. Looking forward we want to maintain high levels of customer service to run alongside our fantastic product range and new more efficient delivery schedule.”
Byron also asks customers to note due to rising fuel prices Roseview will also be adding a £30 delivery charge to orders of less than £1000 (+vat). Roseview are in the process of contacting all of their customers informing them of the changes, and letting them know what day they’ll be getting their deliveries. They’ve also put the information up on their website at www.roseview.co.uk/deliveries.
