Astraseal

Posted on 03/10/2016

Earlier this year, fast-moving fabricator Astraseal launched its AstraSEAL of Approval, seeking to highlight the huge range of value-added services it offers its customers.

Now, the innovative scheme has been nominated as Customer Care Initiative of the Year at the 2016 G Awards.

Astraseal is committed to maximising efficiency, guaranteeing quality and eliminating mistakes – and as a result of the AstraSEAL scheme, customers who buy from the fabricator enjoy an extensive array of benefits, including a fast-track remake service, on-site surveying by a NVQ-qualified surveying team, exhaustive conservatory roof testing, online ordering and a best price guarantee.

Astraseal’s experienced support team are on hand to answer questions anytime during the working day, and a wealth of technical and installation information is made available to all customers from a dedicated website, www.astrasealdownloads.com.

What’s more, the fabricator offers its trade customers a comprehensive three-stage training programme for any staff member – with the first phase covering product training, the second covering fabrication, and the third covering installation. The courses can be delivered either on a day to day basis, or as a week-long intensive programme, and both give trade clients hands-on experience of the inner workings of Astraseal’s factories and showrooms, and conducting installations with Astraseal’s commercial division or its retail-focused sister company Win-Dor.

“We’re obviously delighted to have been nominated for a G Award,” commented marketing manager Zac Nedimovic. “At Astraseal, we take our responsibility to our customers extremely seriously. We know their livelihoods depend on the quality of products we provide them – and the AstraSEAL scheme is our commitment to doing the absolute utmost to deliver an exceptional level of service.”