Improved customer service at Dempsey Dyer following sales restructure
Posted on 02/04/2015
As part of its ongoing commitment to find new ways to improve upon its high levels of service, trade fabricator Dempsey Dyer has restructured its internal sales department.
Every customer has been assigned their own dedicated account manager who will act as the main point of contact and build a strong understanding of the customer’s business and preferred products, providing them with a better and more personal level service.
Dempsey Dyer currently employs six account managers; James Womersley, Anna Cusworth, Marie Smith, Louise Park, Jessica Rowley and Natalie Shaw. The team is headed by trade administrations manager Michelle Bossons, who has worked at Dempsey Dyer for 10 years.
Michelle commented: “The account manager’s role is to build a close relationship with the customer, understand their ordering habits and ultimately offer them a swift, hassle-free service. Customer feedback so far has been excellent and the sales team are really enjoying working with the new strategy.”
Dempsey Dyer manufactures timber and uPVC windows, doors and conservatories and has branded these the Inspire range, a consumer facing brand, with marketing materials available which installers can use to effectively promote the benefits of the range to homeowners.
The fabricator also invests in innovative new products, recently launching Deceuninck’s slide and swing door to help installers capitalise on the premium entrance door market.
Michelle comments: “In a market where installers expect quality products, fabricators need a way to add extra value to their offering. We look to add lucrative new products to the range which are designed to help installers take advantage of emerging profitable markets, and these are backed by quality marketing materials and an excellent service we constantly strive to make better.”
For more information call 01977 649641 or visit www.dempseydyer.co.uk
